On valid point where I think Microsoft has done well is in it's vertical strategy as a means of differentiation. As the article says,
Microsoft has tried to attract people like Mr. Callan by excelling at answering frequently asked questions, like those related to travel, health, shopping, entertainment and local businesses. For example, Bing has flight search and prediction tools that reveal price fluctuations for certain routes, and advises customers whether to buy or wait. Bing Health uses data from sources like the Mayo Clinic and Healthwise...
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